Privacy Policy
Last updated: January 2025
1. Introduction
Soana ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our freelance marketplace and related services, including our website and platform powered by TON payments.
2. Information We Collect
We collect information you provide when you register (e.g. via Telegram), create a profile, post or apply for projects, use escrow or messaging, or contact support. This may include your name, username, profile picture, wallet address, project and proposal content, and communications. We also collect technical data such as IP address, device type, and usage information when you use our services.
3. How We Use Your Information
We use your information to operate the platform, match clients and freelancers, process payments and escrow, prevent fraud, resolve disputes, and improve our services. We may use your contact details to send you important updates, security alerts, and support messages. We do not sell your personal data to third parties for marketing.
4. Sharing and Disclosure
We may share your information with service providers who help us run the platform (e.g. hosting, analytics). We may disclose information if required by law, to enforce our terms, or to protect the rights and safety of users. Other users may see your profile, project history, and public activity as needed for the marketplace to function.
5. Data Retention and Security
We retain your data for as long as your account is active and as needed to comply with legal obligations and resolve disputes. We implement technical and organizational measures to protect your data; however, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, or to data portability. You can update much of your profile and preferences in your account settings. To exercise other rights or ask questions, contact us via the support or contact options on the Soana website.
7. Cookies and Similar Technologies
We use cookies and similar technologies as described in our Cookie Policy. By using our website, you consent to such use where required by applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the platform or by email. The "Last updated" date at the top reflects the latest revision.
9. Contact Us
For privacy-related questions or requests, please contact us through the support or contact options provided on the Soana website.